LOWER THE DRAWBRIDGE… successful independent Broker Judy Marsales from Hamilton, ON recently shared a great concept in Customer Relations. Judy said that in Medieval Times people protected themselves by surrounding themselves with a moat and living behind huge walls. When someone came to visit they would first decide if the visitor was trustworthy and then […]
Get Out Your Hammer!
THE SNOOZE BUTTON… my opinion: one of the worst inventions of all time is the Snooze Button on your alarm clock. It allows you to delay doing something that you said you were going to do. "Oh it's OK, I'll do it later". Worse than that… it encourages you to Break Your Word!!! When you […]
NEARSIGHTED OR FARSIGHTED?
USE THE RIGHT GLASSES… there was an unfortunate story in the news recently about a gift being unused that started out with all the right intentions. A group of schoolchildren had collected a significant amount of money and purchased eyeglasses to be sent to a third world country. Several months later it was learned that […]
CHANGE THE CHANNEL
THE OBAMA LESSON
THE OBAMA LESSON…President Barack Obama has it figured out. Whether you support his political positions or not, you have to admire the way he approaches the subject of popularity. Look at the results of his last election… 51% of the population liked him… 49% of the population didn’t like him. Almost half of the voters said […]
THE RADIO ANNOUNCER
THE RADIO ANNOUNCER…lessons in life are all around us. Not sure if Sales imitates Life or it is the other way around. At one of my Seminars the participants were all standing up and role-playing with one another…in this case they were practicing handling objections. A little uncomfortable at first, within 15 minutes everyone was […]