I came across another really good book the other day, written by a fellow that some of you may know already – Simon Sinek. You’ll see him on TED Talks all the time. He’s amazing. The book is called “Together is Better.” It’s all about leadership.
Sometimes we don’t talk enough in our business about leadership. Right now you might be saying, “Well, I don’t have anybody to lead. I don’t have a team.”
Well, guess what? Everybody you’re working with is on your team. Everybody in your office, even your customers. Simon shares how to become a better leader in “Together is Better”. He makes 3 really good points about leadership.
As a leader, your job is to:
#1. “Build their skills.” In other words, build the skills of all those around you. If it’s your customer, help them become more knowledgeable. If it’s the front desk, build their skills on how you want things handled and how they can help you. If it’s your team, help them understand how to get the job done more efficiently.
#2. ”Build their confidence.” Simon explains, ”With their skills will come confidence.” The more confident people are, including your customers, the better they’ll be able to perform, and the better they’ll be able to make decisions.
The next one is very interesting…
#3. ”Hold them accountable when necessary.” You are probably not going to do that so much with your customers but a little bit doesn’t hurt. For the people you’re working with and the people that you interface with on your team, or on your front desk, or in your office, hold them accountable to the things you expect to be done and have them be done on time. There’s nothing wrong with that. You aren’t being demanding, you’re just saying, “Here’s what we said we were going to do. Let’s make sure it gets done.” Expect them to “be your word”.
Lastly, and this is critical…Good leaders always set the example. Make sure you are setting the stage for a high level of performance from everyone. Do a great job yourself and others will follow. NO Excuses.